Privacy Policy

1. Information We Collect

We may collect account information such as name, email address, login details, plan status, usage counts, billing status, and support messages. We may also process URLs, descriptions, transcripts, notes, and other text you submit to generate reports.

2. How We Use Information

We use information to provide the service, generate reports, manage accounts, enforce usage limits, process payments, provide support, improve reliability, prevent abuse, and comply with legal obligations.

3. Transcript Handling

Full transcripts are used during analysis and are not stored with saved reports. Saved reports may include final report output, metadata, diagnostics, source links, and limited summaries or previews needed to make the report useful.

4. AI and Service Providers

We may use third-party service providers for authentication, hosting, payments, analytics, AI processing, search, email, and infrastructure. Submitted content may be processed by these providers as needed to operate the service.

5. Payments

Payments are processed by Stripe or another payment processor. We do not store full credit card numbers on our servers. Payment processors may collect billing details, payment method information, transaction history, tax information, and fraud-prevention data.

6. Cookies and Logs

We may use cookies, local storage, server logs, and similar technologies for login sessions, security, analytics, preferences, and service operation.

7. Sharing

We do not sell personal information. We may share information with service providers, payment processors, legal authorities when required, or as needed to prevent abuse, fraud, security issues, or policy violations.

8. Data Security

We use reasonable technical and organizational measures to protect information. No internet service can guarantee perfect security.

9. Data Retention

We retain account information and saved reports for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records. Users may contact support to request deletion of account data where legally and technically feasible.

10. Your Choices

You may update account details, cancel paid plans, avoid submitting sensitive content, and request account assistance by contacting support.

11. Contact

Privacy questions can be sent to support@pausethepitch.com.